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How ranzjitu Handles Your Personal Information

Your account data — including wallet details for DANA, OVO, and GoPay — is collected only for the purpose of running your account and keeping transactions accurate.

DANA, OVO, GoPay wallet data handled with careAccount data used only for session and payment purposesYou can request data access or deletionApplies to all Indonesia-eligible accounts
ranzjitu How ranzjitu Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply access controls, encrypted connections, and session management to keep your account data contained to its intended purpose — running your sessions and processing your wallet transactions accurately.

Encrypted Connections

All data transferred between your device and our platform uses SSL encryption. This covers login, wallet linking for DANA or OVO, and withdrawal requests.

Retention Policy

Account and payment data is held only as long as needed for transaction verification and dispute resolution. You can request earlier deletion where local law permits.

Cookie Control

We use session cookies to keep your wallet preference and login state active. Cookies that are not strictly necessary can be declined or cleared through your browser settings.

Access Restrictions

Internal access to your data is role-limited. Only the account operations and support teams can view your registered details, and only when handling an active request from you.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our account support team directly through the live chat window in your account dashboard to raise any privacy or data question quickly.

Email Privacy Request

Send a written data access or deletion request to our support email address. Include your registered contact detail and the wallet type you use — DANA, OVO, or GoPay.

Account Settings

Some data preferences, including cookie settings and marketing contact opt-outs, can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy on ranzjitu

If your question is not covered here, open a live chat from your account dashboard or send a written request to our support email. We respond to data queries as promptly as our team allows.

We collect your name, contact detail, and the e-wallet identifier you choose — DANA, OVO, or GoPay. Device and browser data is also logged to support account continuity.

We do not sell your data. Payment processors for DANA, OVO, and GoPay receive only the transaction references needed to confirm a deposit or withdrawal — nothing beyond that.

Send a written request to our support email with your registered contact and wallet type. We will confirm receipt and share what we hold, subject to local law and eligible regions.

Yes. Submit a deletion request through live chat or email. Some data tied to unresolved transactions may be held until those are closed; we will tell you which records those are.

Cookies keep your session active and remember your preferred wallet between visits. Non-essential cookies can be declined or cleared any time through your browser settings.

Transaction references for DANA, OVO, and GoPay payments are retained for dispute resolution purposes. Once that window closes and no dispute is open, deletion can be requested.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.